Retail flooring showroom and warehouse offering a broad in-stock selection of hard-surface flooring, tile, and installation supplies at the Cincinnati store.
Broad in-stock selection, competitive everyday pricing, and a convenient Cincinnati location with extended store hours.
Cincinnati, Pleasant Ridge, and surrounding Hamilton County neighborhoods.
Retail flooring and tile sales, in-stock materials, installation supplies, design help options referenced on the brand site, and order pickup.
Customers rate this location 4.3 out of 5 based on 840+ Google reviews, noting selection and value.
As a Professional Renovations company, we often find ourselves scrambling to make changes in order to accommodate our clients. This time the client was my wife and owner, without the handholding Rosario performed on numerous trips I would probably be on anxiety medication (LOL). HE single handily brought style, functionality and constructability to her ever changing design model and even made special orders a breeze.This was the second time he personally took care of a client. A very experienced 88 years young, decorated Naval vet just loved Rosario, his attention to deal NORMALLY ISN'T FOUND IN THE YOUNGER WORK FORCE, accounting to her.GO see Rosario for a pleasant experience!
I love the selection and the Ridge store representative, Joy, gave superb customer service!! She was very helpful and was able to get answers to all of my questions. She was also very patient with my indecisiveness .Thank you, Joy!
Chris, the Pro Services Manager at Floor & Decor, is exceptional. His patience, expertise, and genuine willingness to help set him apart. He took the time to walk us through every detail, answered all our questions thoughtfully, and made the entire experience seamless and stress-free. His customer service is truly top-tier, and Floor & Decor is lucky to have him.
Chris at Floor & Decor provided truly exceptional customer service. From the moment we started working with him, he was knowledgeable, patient, and genuinely invested in helping us make the right choices. He took the time to answer every question, offered thoughtful recommendations, and made what could have been an overwhelming process feel easy and stress-free. It’s rare to find someone who combines expertise with such a great attitude and attention to detail. Chris is a huge asset to Floor & Decor, and we’ll absolutely be back because of him.
Amazing experience! Joann is an amazing designer! She worked with me on the floors I needed for my bathroom. Told her the dimensions the contractor gave me and she figured out what I wanted and what looks good. Then told me what I needed or how much I needed. There were some mix ups with the tiles but she helped from beginning to end. Amazing staff and customer experience. Highly recommend!!!
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